Refund & Return Policy
1. Return Policy
▪ Returns are accepted within 48 hours of delivery under specific conditions:
▪ Manufacturing defects
▪ Transit damage
▪ Wrong item received
▪Processing of returns takes up to 10 business days.
▪ Handcrafted products such as Ceramics, Glassware & Kitchen items may have natural variations and are not eligible for returns.
2. Exchange Policy:
▪ Direct exchanges are not available.
▪ Customers may initiate a return and place a new order separately.(Returns applicable under specific conditions only)
3. Return Pick-Up Policy:
▪ Return pick-up is available for convenience.
▪ Steps to request a return pick-up:
▪ Provide the order number, images of the product, and a parcel opening video within 24 hours.
▪ Ensure the item is unused, with tags intact, in original packaging.
▪ A basic quality check will be conducted at the time of pick-up.
▪ Returns must be securely packed to prevent transit damage.
▪ A reverse pick-up will be arranged within 7 business days.
▪ Refunds will be provided in the form of a voucher minus any discount applied.
▪ Returns are not accepted for discounted products or items from specified
categories (Glassware, Glass Products, Crystal pieces).
4. Return Cancellations:
▪ A return request can be canceled by emailing hello@daamaira.com.
▪ If a logistics provider arrives and you wish to cancel, you may inform them directly.
5. Refund Policy:
a. For Prepaid Orders:
▪ Refunds will be processed to the original payment method.
▪ Banks typically take 4-5 business days to process refunds.
b. For COD Orders:
▪ Refunds are issued as Daamaira credits/vouchers or a Credit Note.
▪ Vouchers can be used for future purchases on www.Daamaira.com within a month.
▪ Refunds to bank accounts take 7-8 business days.
▪ Refunds are processed only to the original customer’s bank account and cannot be transferred to a third-party account.
▪ Cash refunds are not allowed for COD orders.
c. Refund Conditions:
Refund will be applicable only if
▪ Manufacturing defects
▪ Transit damage
▪ Wrong item received
▪ Refunds will be initiated only after we receive the returned product.
▪ If a customer self-ships the return and the package is lost, a refund will not be applicable.
6. Damaged / Defective / Incorrect Product Policy
In the unlikely event that you receive a damaged, defective, or incorrect product, the following terms shall strictly apply:
a. Mandatory Proof Requirement:
Customers must provide clear images of the product and a continuous, unedited unboxing video clearly showing the issue, along with complete order details.
⚠️ Claims without an unboxing video and valid images will be rejected without exception.
b. Reporting Timeline:
All claims must be reported via email or WhatsApp within the specified return window from the date of delivery. Late requests will not be accepted.
c. Quality Assurance Review:
All claims are subject to review by our Quality Assurance (QA) team. Eligibility for return, exchange, or refund shall be determined solely by the QA team, and their decision shall be final and binding.
d. Return Approval & Pickup:
Customers will be notified of the return request status within 2–3 working days of submitting complete proof.
If approved, a reverse pickup will be arranged within 2–3 working days, and the product will take 5–7 working days to reach our warehouse. The product must be returned unused, in original condition, with all tags and packaging intact.
e. Inspection & Resolution:
Upon receipt, the product will undergo a physical inspection. If found eligible, the refund or exchange will be initiated within 7 working days.
⚠️ Daamaira reserves the right to reject any claim if the product fails quality inspection or does not match the submitted evidence.
f. Rights Reserved:
Daamaira reserves the right to modify this policy and reject non-compliant claims at its sole discretion.
For any inquiries or assistance, please reach out via WhatsApp at 9899137800 or email us at hello@daamaira.com